CVS Health – Remote

Role: Senior Digital UX Designer, Mgr. (Full time)

Term: Nov 2022 – Present

Additional Role(s): Search & Navigation Design Domain Lead

Awards:

Best in Class: Rising to the Challenge Award – Oct 2023

Katie was moved from one scrum team to supporting two other scrum teams right before PI2 started and rose to the challenge without missing a beat. She provided her top notch organizational and design skill to help OSS and SL App create successful design work in PI2, and continues to provide her expertise to both teams.

When Katie works on a project, she is all in.
She looks at all the possibilities a project can take — thinks of things beyond Design I would not have thought of. She is a UX Designer, but so much more. A Wonder Woman Designer. I continue to learn from Katie in every project we work together in for SEO. She can put together a whole Miro board in 1 afternoon with stats, comparisons, journey maps, etc. Her mind works wicked fast. She’s a great collaborator and I enjoy our working sessions every time. They’re insightful, and we’re able to get projects done that delight our PO and PM. I look forward to more projects with Katie in PI3.

Shout out to Katie, the amazing designer with exceptional communication skills and attention to detail in her Figmas! Her responsiveness and thorough responses to my questions have been a game-changer. I truly appreciate the plenty of breadcrumbs she provides, guiding me in the right direction and making our collaboration seamless and productive!

Best in Class: Joining Forces Award – May 2023

Thank you Katie for all your hard work and diligence in taking charge and moving Content Hub/Wellness Zone forward! Thank you also for including Shared Services from the beginning of your work and for advocating for them, for being incredibly organized and empathetic. Thank you overall for pulling all aspects of our work together so seamlessly and making sure that no matter what you touch, it is flawless and exciting for everyone involved. You are amazing at everything you do!

CVS Heart at Work: Excellence Award – Mar 2023

Recognized for: Rising to the challenge – We boldly innovate to care for our customers

Katie has been the go-to for experience design around the brand new Content Hub/Wellness Zone for CVS. She has been juggling not only internal to Retail stakeholders, but external, including marketing, brand and outside agencies. Through all this she has been completely organized and on top of the work, while producing great designs that align with CVS’ “Healthier Happens Together” branding. All of this while pushing the work forward without a dedicated product or development team to work with just yet! Thank you Katie for all the work you’ve done for the Content Hub, can’t wait to see where it goes in 2023!

As a Senior Digital UX Designer and Design Domain Lead, I am enabled to:

• Collaborate with Product partners in managing and coordinating feature work and roadmap strategy.
• Manage working relationships with 3+ product and engineering scrum teams with 1 Design team.
• Assist in establishing and maintaining end to end experience maps for Search and Navigation across web and app platforms to be used by Product, Engineering and Design colleagues.
• Leverage best practices alongside competitive new skills and technologies to build off of our design system and contribute global patterns and reusable components.
• Lead the design direction within the search and navigation domains.
• Enforce a strong and aligned product, engineering and design collaboration model to deliver quality experiences faster to market with reduced or no defects.
• Conduct varying methods of research to help provide recommendations and influence strategic decisions with product, analytics and engineering partners.
• Encourage design colleagues to practice agile methodologies in order to organize their work streams and align their cadence with their engineering and product partner delivery schedules.
• Share new skills and learnings with colleagues by hosting internal training sessions or work with the design operations team to provide materials for larger distribution in our corporate training catalog.

Role: Senior User Experience Designer (Contractor)

Term: May 2022 – Nov 2022

As a Senior UX Design Contractor, I helped to:

• Kick off the first digital retail search user experience team.
• Support product teams for SEO, store location services and retail search engine.
• Assist in creating the first branded content portal for marketing and merchandising teams to surface SEO content in an accessible and web responsive user experience.
• Develop design file templates and organization methods to share within the design ord.
• Establish a working standard for design and engineering collaboration.

---

VieCure – Denver, CO

Role: Product Designer

Term: Sep 2019 – May 2022

Additional Role(s): Scrum Master, Design Lead

Awards:

VieCure Cancer Warrior Award – Apr 2020

Nominated for this award by one of her colleagues, Will Gray.

• Exemplifies the VieCure core value of Innovation and Urgency.
• Her designs have improved the usability, consistency, and safety of the platform to help save patients’ lives.
• One of her recent designs received high praise from an external certification representative.
• Always willing to volunteer in all areas of the business and offering suggestions during meetings.

She’s a great ‘team first’ player and she exemplifies Herbie’s quote ‘the name on the front of the jersey is a hell of a lot more important than the one on the back’.

As a Product Designer, I was:

• an influential contributor in improving workflows and overall user experience for hundreds and thousands of medical oncology staff and consumers
• responsible for the entire product creation process of feature enhancements and the design system library, which plays an important role during all stages of product development
• ultimately responsible for discovering and defining a problem, and then empathically designing a solution
• a contributor in user research, prototyping, visualization, testing, analyzing, and communicating with product design team members, product managers, stakeholders, and software engineers

As a Scrum Master Apprentice, I was responsible for:

• assisting the development team, business team, client services, and leadership with coordinating business and client development needs.
• organize and plan out current and future sprints
• manage the product backlog based on upcoming feature requests and business deals with partners
• establish the development estimation process where a group of developers break down and estimate their tasks for future sprints.
• assist in reviewing requests and breaking down user pain points to write up the feature specifications and design specifications prior to handing it off to development
• improve tracking of team allocations, work priorities, and release timelines to ensure smooth communication and set expectations for each release
• For day to day:
  • assist the team in their daily stand-ups
  • provide updates on deadlines and priorities
  • facilitate open discussions for blockers or development questions throughout the work day

As a Lead UI/UX Designer, I was responsible for:

• all design aspects surrounding the proprietary VieCure software platform, as well as company design standards for both electronic and printed materials.
• working as a member of a multi-disciplinary team encompassing design, development, quality assurance, and client services professionals to enhance the look-and-feel, ease-of-use, and overall user experience for the clinicians and patients.
• Junior UI/UX Designer(s) reported to me for design reviews and collaboration in addition to design process implementation.

PocketExpert (acquired by MyKaarma) – Pittsburgh, PA

Role: Interaction Designer

Term: Aug 2017 – Sep 2019

My role as an Interaction Designer at PocketExpert included:

• front-end development and responsive web design
• UI/UX Design and prototyping
• product planning/spec write-up and testing
• product support
• business process development and workflow documentation
• SEO and online/digital/printed marketing
• video production and editing
• design presentation templates and interactive demonstrations
• rebrand the company’s identity and enforce brand consistency by establishing identity guidelines

Pacer Studios – Beaver, PA

Role: Graphic Web Designer

Term: Dec 2016 – Aug 2017

Technical responsibilities included, but were not limited to:

• creating web slides and managing web content for hosted client websites
• ensuring marketing materials on the web and in print stayed compliant with our clients’ corporate company standards
• creating graphics for print and web
• assisting in video production by adding constructive feedback and support in graphic creation
• distribute work to the team each week to ensure work flow is consistent and smooth
• respond to all client inquiries for project updates and Q/A or technical support via phone and email
• give the Creative Director and President status updates for projects and where the team was at with each of them

Team TreeHouse

Term: 2019

Certificate: Web Design Track Certificate – Web Design, Web Page, Digital/Multimedia and Information Resources Design

Robert Morris University – Moon Township, PA

Term: Aug 2013 – May 2017

Degree: Bachelor of Fine Arts (BFA) – Focus in Graphic Design; Magna Cum Laude

Achievements:

• Media Arts Leadership Award recipient
• 2017 RMU Women of Achievement Award recipient
• Dean’s List for 8 consecutive semesters
• Dean’s Scholar Award for 4 consecutive years
• Accepted design submissions in the juried RMU Gold Show for 4 consecutive years.
• Metro Atlantic Athletic Conference (MAAC) Academic Honor Roll for 2 years.
• Peer Mentor for the RMU Women’s Leadership and Mentorship Program (WLMP) for 2 years.
• Member of the National Society of Collegiate Scholars (NSCS) and RMU’s Chapter of American Marketing Association (AMA).
• Designer for the RUNE Literary Publication for 1 year.
• Division 1 NCAA Athlete for the Women’s Field Hockey and Women’s Rowing teams.